Tools

selfoss Portal

Use this portal to register as a potential Selfoss customer or reseller of selfoss services.

After logging in, you can request quotes for selfoss services at any of your sites, and use the portal to accept or reject quoted services.

This portal covers the entire lifecycle of your services. Upon accepting a quoted service, the portal will inform you when that service becomes active. And if you no longer require a service, you can deactivate it using the portal.

The selfoss portal also supports our automated contract generation. This enables you to electronically sign agreements using the DocuSign platform.

Using the portal, you can also set up multiple staff members with different roles and receive email notifications on selected events.

We are continually enhancing the portal with new features, including:

More training video’s on how to use the portal.

On-line payments.

Detailed tracking of all your service charges.

OSM-Q

OSM-Q is the ticket management system that our GPMO uses to manage on-site service interventions for all selfoss projects.

Its core functions include receiving tickets, automatically routing tickets to predefined/configured Local Service Partner (LSP) workgroups, and facilitating LSP ticket handling. The OSM-Q call follow-up system proactively issues escalation emails to LSP contacts if quality or performance KPIs are under threat.

The OSM-Q system receives tickets through its customer web application, where tickets can be logged, consulted, updated and escalated. Tickets can also be integrated with your service desk systems through a standard webMethods IT interface.

All local service partner technicians have access to the OSM-Q partner web, and follow standard processes to own, update and close tickets.

Technicians’ online updates feed into live OSM-Q dashboards where ticket progress is tracked. These dashboards provide the basis for the GPMO’s follow-up on service delivery. They also allow you as a customer to have a live overview of all your open incidents and requests.

All key OSM-Q data flows into the GPMO’s data warehouse, which supports our standard reporting on service delivery performance.

Engineer follow-up (EFU) tool

Technicians will attend your site regularly if you have schedule-based services.

The GPMO’s engineer follow-up (EFU) tool is a web-based software and smartphone application that allows technicians to report on their on-site attendance. It can also track attendance at multiple sites, if technicians also need to cover other nearby locations.

Using the EFU tool, GPMO staff members monitor technicians’ reported attendance. If a resident technician is not present at the designated time, the GPMO team will contact the technician and, if necessary, take further corrective actions.

Learn more about the selfoss platform

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