Customers

selfoss: A fit for all sizes

Whatever your organization’s size, wherever you’re located, you can benefit from selfoss services. For proof, look at our existing customer base. Our solutions cover the needs of every type of organization: one site or hundreds, a single user at one location or thousands of users across multiple campus sites.

How can we cover such a wide range of customers?

ScalabilityOur ticket-based services scale up perfectly. The more users and sites you have, the more tickets you will raise… but our solution works just as well if you raise only 1 ticket per month.

FlexibilityOur schedule-based services are very flexible. Smaller sites might need a resident technician only 1 day per week, or even 1 day per month. Larger sites, on the other hand, might require the presence of a full-time technician.

AffordabilityActivation charges are kept very low, making it easy to step in.

Our customers

selfoss services are a fit for many companies

There is a huge variety in the company size or the geographical coverage of our customers. Our customers pick the selfoss service that is the best match for their needs, be it ticket based, schedule based, ad hoc services or a mix of those services.

Industrial electronics

A leading Finnish supplier of technical services for critical infrastructure networks

125 offices in 3 countries supported by ticket based services (3 technician profiles: desktop/ network/ server)

Transportation

The company running the largest sea port in Europe

1 office in Indonesia with an IT technician attending on-site one day per week (schedule based service, with backfill), supplemented with ticket based requests when required.

Government

An economic development and trade promotion agency in Asia Pacific

38 embassies and consulates in 27 countries worldwide supported by ticket based services (3 technician profiles: desktop/ network/ server).
Average of 1 ad hoc service request per week for the installation of network equipment.

Construction

A large cement producer in Asia Pacific

2 offices in Bangladesh, one with an IT technician attending on site 5 days per week, a second one with 2 days per week attendance (schedule based service with backfill).

Food

A Nordic family business of coffee and cocoa, which has expanded internationally

3 offices in 3 countries with full time on-site technicians (schedule based service with backfill).
33 offices in 10 different countries supported by ticket based services (3 technician profiles: desktop/ network/ server).

Retail

A Danish clothing company with 2700 branded chain stores across 38 markets worldwide

Average of 1 to 2 ad hoc service requests per day, covering the installation of IT equipment for the opening of a new shop location in all European countries.

Transportation

A major airline company from Asia Pacific

80 terminal/air side locations in the Americas, Europe and Asia Pacific supported by ticket based services (all technician profiles).

Electrical equipment

A French multinational corporation that specializes in energy management

572 offices and factories in 69 countries, supported by 120 full time on-site technicians (schedule based services with backfill) and ticket based services (all technician profiles).

Software

A Finnish software company

7 offices in Europe supported by ticket based services (all technician profiles)

Chemicals

A Japanese manufacturer of chemicals for water treatment

Deployment of 1700 PCs in 23 office in Europe, Asia Pacific and USA, through ad hoc services.

Financial services

A Nordic provider of financial management solutions

12 offices in central Europe supported through ticket based services (all technician profiles) and an on-site technician 2 days per week for one of the offices (schedule based services).

Professional services

An American company offering software and services to assist businesses in moving to digital operations

2 offices in Europe with a technician attending on site one day per week, plus 4 offices supported by ticket based services (all technician profiles)

Our resellers

Many IT service providers offer selfoss services to their customers, thus acting as resellers of selfoss services.

Our resellers find selfoss to be the perfect complement to the IT services they offer themselves. selfoss has allowed them to have international customers that would have been out of reach otherwise.

A large Scandinavian IT service provider

Over 20 customers of the reseller are serviced through selfoss, delivering all on-site IT services outside of the reseller’s home country.
Customer profiles vary from companies with 1 office outside of the home country to companies with 100+ offices spread globally. Selfoss services are a mix of ticket based, schedule based and ad hoc services.

A Brazilian IT solution provider

The reseller has about a dozen Latin American customers with 1 or 2 offices outside of their home country. Those customers get their on-site IT support through selfoss services, either ticket based or schedule based with on-site attendance going from 1 to 5 days per week.

The largest IT service provider in Japan

Using selfoss ad hoc service as proofs of concept, the reseller is shifting more and more of their demanding Japanese customers with an international presence to selfoss.

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