TermsAndConditions

selfoss Terms & Conditions

The full version of the Terms & Conditions is included in the standard selfoss contract.

Billing

All selfoss services are charged on a monthly basis from Fujitsu Technology Solutions Belgium NV (located at Culliganlaan 5 bus 901, 1831 Diegem, Belgium; VAT BE0430262405) to a central billing address provided by the customer/reseller. Taxes and VAT will be applied as legally required when charging from Belgium to the customer/reseller billing address.

The currency used for charging (billing currency) is EUR, unless otherwise agreed. The exchange rates used to convert to the billing currency are based on https://www.x-rates.com .

Prices

Prices for technician services include non-recoverable local taxes and VAT when applicable.

Prices are fixed during the period stated on the portal (valid from-to).

Ticked based services are charged based on time spent by the technician when fulfilling the service specified in the service ticket, augmented with travel time for a one-way trip to the service location. The applicable hourly rates are contractually agreed.

Schedule based services are charged using a standard monthly fee. The applicable monthly rate is contractually agreed.

Scope of work

The selfoss scope is described in the selfoss Statements of Work.

The scope includes the set-up of the OSM-Q system and the provision of standard dashboards and reporting for ticket based services. For schedule based services the scope includes the set-up of the Engineer Follow-Up tool.

Building or setting up an electronic interface between a customer/reseller system and OSM-Q is not included in the scope.

It is assumed that no transfer of IT staff applies.

Operational assumptions

In case the onsite technician is dependent on central support groups (Service Desk, RIM, NOC...) in order to perform his job, these groups need to be instantly available during the full local support hours of the technician. The technician is allowed to use the user’s phone or site phones to contact central support groups in the context of his work. This may involve making international calls.

All relevant technical documentation must be provided in English by the customer/reseller and/or the technician needs to receive guidance on the phone. Technical documentation includes any site-specific documentation. The supplier will publish standard documents provided by the customer/reseller on the OSM-Q documentation portal for technicians to access.

Statements of work

Additional Services

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