ServiceOverview

Service Overview

The Big Picture

Whether you operate in one country or dozens, whatever your organization’s size, there will be times when you need an on-site human technician for IT support. Selfoss gives you that. Here’s how.

Backed and managed by Fujitsu’s mature Global Onsite Services Hub, Selfoss provides IT services through long-term, trusted and integrated partners around the world. And getting started is easy, with 3 service options:

Ticket based services

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Schedule based services

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Ad Hoc services

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Ticket based services

Based on your needs, Fujitsu can define a set of services and service locations available to you. Whenever you need help, send us a ticket for the services you want.

How do you get started?

Pick the services you need for each site, choosing from a pre-defined service catalog.

We quote a price for each site. If you accept, we formalize the terms in a contract.

Services are charged on a time-and-materials basis.

How does it work?

You order services through an on-site support (OSS) ticket in our OSM-Q system.

You can create tickets through a web page, or ask us to provide an interface to a service desk system.

We route tickets to the right local IT technician.

Our GPMO manages tickets for service follow-up and extensive service reporting.

Ticket-based services catalogue

Our service catalogue covers dispatched technicians in 3 service groups:

Desktop technician services

Network technician services

Server technician services

We deliver quotes based on these groups – i.e., we provide a time-and-materials price per site for each of these 3 profiles

To see more details about our desktop/network/server technician services, see the Statements of Work

Schedule based services

You can also specify upfront when and how often you want on-site IT support. We’ll then set up a contract for regular service delivery that ensures the best prices for you.

How do you get started?

Specify upfront how often you want technicians on-site (e.g., recurring 1 to 5 days per week).

Choose from multiple on-site technician profiles.

We’ll discuss profile requirements with you and provide quotes for each individual technician. If you accept these, we formalize the terms in a contract.

Services are charged at the contracted monthly rates.

How does it work?

We monitor on-site attendance of technicians through our EFU (Engineer follow-up) tool

Schedule-based services catalogue

Our service catalog covers on-site resident technicians in 3 profiles

Desktop technician

Network technician

Server technician

If you have special knowledge requirements, we will do our best to find the technician with the best profile match.

Ad Hoc services

For any IT support not covered by ticket-based or schedule-based services, you can specify what you need directly through this portal.

How do you get started?

Specify your ad hoc needs through this portal.

We check feasibility and come back with a quote for each individual request. (Note: no service SLAs will apply.)

Once you accept, we start service delivery.

How does it work?

After you submit an ad hoc request, we create one or multiple on-site support (OSS) tickets for you through our OSM-Q system.

Our GPMO manages tickets for service follow-up and extensive service reporting.

Ad hoc services examples

Replacement of LAN switches out of office hours. (During regular business hours, this is delivered through regular ticket-based services.)

Deployment of 30 PCs at one site. (It’s more efficient to handle a task like this as a mini-project, rather than launching 30 individual tickets.)

Site surveys at 10 sites, using a specific template. Technicians must follow a 1-hour training module on how to conduct the survey and how to report back. (Note: 1 request can cover multiple sites.)

IT support for an off-site event.

Statements of work

Additional Services

Application packaging

Evergreen

Terms & Condtitions

Cookie Policy